Introduction
This Privacy Policy explains how quorivorath.com ("we", "us", or "our") collects, uses, protects, and manages your personal information when you interact with our website and services. We are committed to safeguarding your privacy and ensuring compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines our practices and your rights regarding your personal information.
Information We Collect
We may collect various types of information to provide and improve our services. The categories of information we collect include:
- Personal Identification Information: This includes your name, email address, phone number, postal address, or other details you provide when registering for our services, filling out forms, or contacting us.
- Financial Information: Information relevant to our financial coaching services, such as payment details or financial goals, which you may share during coaching sessions or through secure forms.
- Usage Data and Analytics: Information about how you interact with our website, including IP addresses, browser types, pages visited, time spent on the site, and other analytics data collected via cookies or similar technologies.
- Communication Records: Records of your communications with us, including emails, chat logs, or preferences you specify for receiving marketing or service-related communications.
- Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or preferences related to our services.
How We Collect Information
We collect information through the following methods:
- Directly from You: When you submit information through forms, sign up for our services, participate in coaching sessions, or contact us via email, phone, or other channels.
- Automatically: Through cookies, web beacons, and other tracking technologies that collect usage data when you visit our website. For more details, please refer to our Cookie Policy.
- Third-Party Services: From external providers, such as payment processors, analytics platforms, or social media integrations, that may share data with us in accordance with their privacy policies.
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, manage, and personalize our financial coaching services and other offerings.
- Communication: To respond to your inquiries, send service-related updates, or provide marketing communications (with your consent where required).
- Payment Processing: To process payments securely and manage your account or subscription details.
- Website Improvement: To analyze usage data and improve the functionality, content, and user experience of our website.
- Legal Compliance: To meet our obligations under applicable laws, regulations, or legal processes, including responding to lawful requests from authorities.
- Fraud Prevention: To protect our rights, prevent fraud, and ensure the security of our services and users.
- Business Operations: To support internal operations, such as auditing, data analysis, and service development.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist in delivering our services, such as payment processors, hosting providers, or analytics platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Obligations: With regulatory authorities, law enforcement, or other entities when required by law or to protect our legal rights.
- Business Partners: With your explicit consent, we may share information with partners for joint offerings or promotions.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards to protect your privacy.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of data transmission or storage, including over the internet, is completely secure, and we cannot guarantee absolute security.
In the unlikely event of a data breach, we will notify affected users and relevant authorities as required under the Privacy Act 1988 and other applicable regulations.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate, incomplete, or outdated information.
- Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
- Objection: Object to the processing of your information in certain circumstances, such as for direct marketing purposes.
- Withdraw Consent: Withdraw your consent for processing activities that rely on consent, such as marketing communications.
- Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, meet our legal obligations, or resolve disputes. For example:
- Personal information related to coaching services may be retained for the duration of your engagement with us and up to 7 years thereafter, as required by Australian tax and financial regulations.
- Usage data may be retained for up to 2 years for analytics purposes.
- Communication records may be kept for as long as necessary to provide ongoing support or as required by law.
Once no longer needed, your information is securely deleted or anonymized.
International Data Transfers
As a global service provider, we may transfer your personal information to countries outside Australia, such as to cloud service providers or business partners. When we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses or compliance with equivalent privacy frameworks, to protect your privacy rights in accordance with Australian law.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be communicated by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you via email or through a notice on our website for significant updates. We encourage you to review this policy regularly to stay informed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Email: info@quorivorath.com
Phone: +61391234567
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not complied with Australian privacy laws. For more information, visit www.oaic.gov.au.
This policy was last updated on June 20, 2025.